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Would you like to walk

Beside whānau on the path to financial wellbeing

You will need critical thinking and problem-solving skills,
must be an active listener, without judgEment,
and have heart for people.

Applications - OPEN

Moni Ora, a small professional team

We are a small professional team that works together to support people who want help with personal budgeting.

We use strength-based principles to build moni mana and resilience throughout the Tairāwhiti region. 

Working as a team, we each have our core roles with overlapping responsibilities to cover operations from the front desk to the back office and throughout the region. Cases are often complex and intense but ultimately satisfying to see people achieving goals and getting ahead. 

Expressions of interest to join our team are welcomed from anyone who has the appropriate skills and feels passionate about the work we do.


Start at reception and progress to mentoring. All positions are 30 hours per week and work directly to support incoming inquiries. The two core roles are,

Office Assistant 

  • Front desk– First point of contact for incoming inquiries and support to client inquiries to identify needs and provide crisis support if needed.

  • Office Support – Support our team as a receptionist including pre-engagement support and follow-up with clientele. Performing administrative and routine clerical tasks, including organising and managing files and assisting with the maintenance of the service’s database.


Financial Mentor 

  • Financial Mentor – Supporting people with their personal budgeting, including debt management, negotiation, and advocacy. Supporting clients to get the help they need to address any wider issues causing concern.

  • MoneyMates – Bespoke courses to build financial knowledge, confidence, and resilience

Not for the faint-hearted!

Being able to work with all people however they present is a must. Moni Ora welcomes everyone.

You will need to be able to extend manaakitanga to incoming inquiries and be professional and discreet. 

While helping people with personal budgeting to clear debt and get control of their money, the budgeting process uncovers wider issues that may need addressing to solve the financial crisis - money runs across everything!

It is a common misconception that budgeting is only about the budgeting sheet.

Having knowledge of our local communities is preferred, and an understanding of the principles of Te Tiriti o Waitangi is essential. 


To be on our team you will need to have a heart for people, ears to hear their stories and be able to maintain confidentially. You'll need to be 

  • an active listener

  • positive and non-judgemental

  • capable in numeracy and literacy

  • able to build relationships and motivate people to make positive changes in their lives, and 

  • able to build networks to develop referral pathways

Experience in the social sector is a bonus although it is not necessary to have formal qualifications. You will need to be competent in household budgeting, have common sense, and be able to pass a police clearance check.

Computer competency is a must to work in Microsoft Excel and Word and the Google equivalents. Must be able to input data accurately and maintain case notes. 

Some experience in customer service, or reception roles will help however, those with little or no office experience but looking for a change in work-life direction (in line with the work of Moni Ora) will be considered. Besides people skills the administrative component of the work is heavier than most people anticipate, therefore, competent literacy and numeracy are essential.  ​


Initial on-the-job training and ongoing professional development are provided.

Successful applicants must complete a 12-module introductory course which is followed by a provisional period of working with clients under supervision to achieve qualification as a Financial Mentor. Expect to start on reception and progress to a mentoring role as openings develop. 

  • Receive initial training and ongoing professional development

    • Reception/office assistance, entry-level 

    • Junior Financial Mentor, first-year on the floor training under supervision ​

    • Intermediate Financial Mentor, 1-2 years experience 

    • Senior Financial Mentor, 3+ years experience 

    • Supervisor, 3+ years experience and completion of specific training modules 

  • At least two approved professional development trainings per year (opportunity for more) 

  • Support to obtain Level 4 Certificate in Health and Wellbeing 

  • Free mental health and wellbeing services through EAP

  • Work in a supportive environment

  • Contribute real value to your community

  • Help people, families, and whānau struggling with debt to reduce stress and become independent 

  • Support people, families, and whānau to develop action plans to achieve their goals and aspirations 

Applications OPEN

To register your interest, come to the service and speak to Lynda.

Bring your cover letter and CV.

If the manager is not available leave your CV with reception and we'll call you back.

Nau mai, haere mai

Mana is expressed through tino rangatiratanga

Status/Honour is expressed through self-determination

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